How do I connect to the SHU Wireless network?
Contacting the International Experience Team
I am having problems enrolling
Can I enrol before I get my student loan?
Can I forward my University emails to another account?
Can I get help with tuition fees?
When do I have to pay my tuition fees?
What should I do if my PC is infected with a virus?
Accessing Blackboard module sites
What happens if I can't pay my fees?
Can I access my University email via my phone or other mobile device?
What should I do if the support for my exams is not in place?
I'm considering leaving the University. What do I need to do?
My work isn't printing - what do I do?
My loan payment hasn't arrived
If I withdraw, how does it affect my funding and tuition fees?
I can't attend my exam - what should I do?
How do I view my print history?
How do I identify distance learner students on Alma?
Can I invoice my employer or sponsor for my tuition fees?
Can I print using my own media?
I've lost my work, what should I do?
How do I edit my student website?
Finding a placement, graduate or part-time job
Signing up for the Hallam Award
Reporting a Library System Fault
Reporting a Library Search fault
Library Search Support Referral
Library Issue/Return machine fault
Request for Wifi connection support
Applying to work for yourself on placement
Working in the UK as an international student
Studying part time as an international student
Applying for Disabled Students Allowances (DSA)
Getting support for a disability
What discounts and offers are available to alumni?
Thinking about transferring courses
Financial support for international students
How do I register my student website for external access?
Applying for a Standard Visitor Visa
Applying for a Student Dependant Visa
Viewing assignment grades and feedback
Scanning and emailing on an All-in-One printer
Accessing your HomeDrive and shared drives on an Apple Mac
The consequences of an upheld allegation of academic misconduct
Social events for international students
Requesting wellbeing help and support
Skills Centre support if you have a disability
Where can I get advice about sexual violence, harassment or abuse?
Getting a National Insurance number
Disabled parking permits for blue badge holders
Requesting accessible reading materials
Disability related absence from university
Resitting an exam due to a disability
Applying for a post study work visa
Problems with accommodation or housemates
Help with finding accommodation
CAS - International (applicant, not current student)
ATAS certificate - International
I'm an international student, I want to apply for a Schengen visa
Working part-time during study – International students
Where are the printers located in the library?
How do I use the printers in the library?
Collecting your Biometric Residence Permit (BRP)
I can’t access an online Library article/book
Mental Health Support at Sheffield Hallam
Student Wellbeing - Needing Help Urgently
Student Success Scholarship - frequently asked questions
Teacher Education Bursaries and Scholarships
Sallie Mae Funding for US students
Work placement year (Undergraduate Sandwich and Postgraduate Work Experience degrees)
Confirmation of attendance and change of circumstances
NHS Learning Support Fund/Training Grant
Hallam Welcome Week Activities
Disabled Student Support Overview
Performance Athlete Support Programme - Bursary and Expenses
Library Learning Spaces Updates - September 2021
Sales Ledger Team (Including the Invoicing Team)
Returning your equipment loan to the Disabled Student Support Service
Migrating an old Homepages site
Creating a student website on Homepage
Student Funding Appeals and Complaints
What is Multifactor authentication (MFA) and when will I need to use it?
University Service Units - Information for Students
Certificates/Transcripts/References
International students requesting letter to evidence living expenses
Which Library sub case subject should I select when handling a CRM case?
Welcome Services for International Students
Library Research Support questions
How do I set up and use Multifactor Authentication (MFA)?
How do I set up the Microsoft Authenticator MFA method?
How do I set up the phone/Text MFA method?
My phone is not compatible with the MFA authenticator applications shown. What do I do?
How do I get help setting up and using MFA?
What happens if my MFA methods are not set up when MFA is enforced?
I'm a guest, how do I see/change what MFA methods I have set up?
How do I find out who my named Advisers are?
How to contact the Health Care Placement Team
How To report library faults – faulty PC/room/building issues?
International Arrivals - January 2025 FAQs
How do I remove "Suggested" files in Google Drive?
Why can't I access shared files on Google Drive?
Logging into your SHU Google Account
Pre-application enquiries team (SROT)
Class Postponement - Staff facing HH
Complaints guidance for Hallam Help
Student Wellbeing Overview - HH responsibilities. Staff facing HH
CRM Overview - Staff facing HH
Hallam Help Phone Service Overview
Chat Service Overview Hallam Help
Events and Leisure Management Dean's Scholarship
How to troubleshoot Library IT
Extra time for all students in exams
Repeating a module/full year of study
Finding and reporting lost property
ALMA: Patron Record Types and Entitlements
Claimed Returned and Lost items
Accessing support from my Student Support Adviser
Seminar Change Request for standard delivery courses 2024/25 - S2
TASS: Equality, Diversity and Inclusion Scholarship
Physician Associate Studies Funding
Provisional Student Process (provisionally enrolled)
Submitting Exceptional Circumstances Requests
Authorised Absences for Student visa holders
Getting Help and Support from your Student Support Adviser
Student visa holders – working after you have completed your course
Employer letters for student visa holders
Accommodation for International Students
Inclusive Support – events and activities for autistic students
Inclusive Support practical support sessions
Elective Module Change Request for standard delivery courses 2024/25 - Semester 2
Missing / Returned Scholarship and Bursary Payments
Late Arrival Process - International students
Extensions and Exceptional Circumstances Policy (EEC Policy) Guidance
Module Selection for Returning Students
I have received a warning email about low attendance
Student Success and Engagement Team (SSET) – responses regarding the engagement email
Graduate route visa / Post study work visa
Issues logging into My Student Record
SHU Progress – Hallam’s applicant and transition support scheme
Extending your visa (current student, not applicant)
Library loan laptops - overview
Library Laptops: Answers to common laptop enquiries
Library Printing: How to report faults with a student MFD
Data protection and third-party enquiries
Accessing and understanding your marks and overall results
Chaplaincy - Religious Observance
Chaplaincy - Pastoral Appointments
Chaplaincy - Multifaith Chaplaincy Overview
Accommodation and Residential Support
SFE loan payments - confirmation of attendance
Can I defer my professional placement due to exceptional circumstances?
Break in Study / Return to Study (Student visa)
End of year statement - standard responses
Health Professional Checks (Disclosure Barring Service (DBS) / Occupational Health / Vaccinations)
Pre-exclusion/exclusion for non-payment of fees
Nursing Placement Support Scheme
Module Selection for new students (September and November selection period)
Postgraduate Research Student Support Network
Santander Universities UK Brighter Futures Grant
ONLINE - Funding for Online Students
Online Courses – Structure and Delivery
Access to PebblePad after graduation (PebblePad Alumni)
How do I add evidence or supporting documents to an asset? (PebblePad)
How do I get items into my asset store? (PebblePad)
How can I get help from the Library?
Tuition fee payments, refunds and invoices
My Timetable is missing modules
Accessing apprenticeship support
Online Provision Courses - Break in Study (BiS)
Online Courses - Course Transfer
Online Courses - Exceptional Circumstances
Online Courses - Extension Requests
Online Courses - Assessment Referral
Online Courses - Repeating Modules
Online Courses - Return to Study
Online Courses - Student-led Withdrawal
Rent Guarantor Insurance Scheme
Technical Operations, Resources and Services (TORS)
Financial Support for Exceptional Third Attempt Students
Higher and Degree Apprenticeships (HDA)
Student Support Adviser Call Back Process
Student support teams – appointment booking changes September 2024
Break in Study (BiS) / Return to Study (RTS)
Tuition fee instalment dates for returning students
Students returning equipment to Disabled Student Support
Extension Troubleshooting (SITS Help)
BSc Social Work Student Loan 2024/25
BSc Social Work Student Loan 2024/25
How Do I Use the Hearing Loop Systems in Teaching Rooms
NHS Learning Support Fund - Frequently asked questions
Online Courses - Student Support
Canadian and US Student Aid/Tax Exemption/ Repayment Deferral forms